Refund Policy

MakoWave Surf Company Refund Policy

Our refund policy is part of our commitment to providing a positive customer experience. It outlines the conditions under which we process refunds.

Return Inspection and Processing

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

Refund Issuance

Upon approval of your return, a refund will be processed to the original method of payment. Please allow a certain number of days for the refund to appear on your statement, as processing times may vary depending on your bank or credit card provider.

Non-Refundable Items

Items that become damaged after use are non-refundable unless specified under warranty.

Products that are specified as certified pre-owned or used are ineligible for a refund.

Order Cancellation and Refunds

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Cancellations received before shipment will receive a full refund.

Exceptions

Please note that certain products might have a specific refund policy mentioned in the product descriptions. In such cases, the product-specific refund information will take precedence over our general refund policy.

For more information on shipping visit our Shipping page.

For more information on returns visit our Return Policy page.